Support Made Simple

Navigate your services with ease using expert tips, troubleshooting guides and dedicated assistance–all from your trusted hometown provider.

Welcome to the Etex Support Center

Here, you’ll find all the resources, guides, and contract options you need for seamless service. Use the sections below to access troubleshooting steps, guides, and support tools.

Local Support

“In HOURS not DAYS”

Live Chat

903.797.TECH

24/7 Technical Support

Team Viewer

Guides & Resources

Email Guide
Email Client Configuration Download
Digital TV PVR Video Guides
Digital TV PVR Video Guides Remote Setup Watch
Digital TV PVR Video Guides Remote Setup Entone Remote Setup Watch
Manual TV Programming Watch
Auto Search Programming Watch
PVR Capabilities Watch
Scheduling Reminders and Recordings Watch
Parental Controls Watch
Digital TV Support
PVR Guide Download
Etex Remote Guide
Connect Etex Remote to TV Download
Phone Support
Voice Mail Guide Download
Do Not Call Registry
FCC Resources Learn More
Texas PUC Resources Learn More
Additional Links
Annual Video Subscriber Notice Download
Accessibility Assistance Download
SCAM Alert Learn More
CPNI Opt-Out Download
Lifeline Assistance Program Download
Servicios de Assistencia de Lifeline Download
Affordable Connectivity Program Download
Tips for Unwanted Robocalls Download
Wholesale DSL Rates, Terms and Conditions Download
Texpert Terms of Service Download
Battery Backup Information Learn More
Network Management Policy Download
Machine Readable File Download

Billing & Payments

Easy Ways to Pay Your Bill

Paperless Billing

Go green and receive bills via email.

AutoDraft

Automatically draft your monthly payments.

Other Payment Options

By Mail

Send payments to Etex:

In Person

Gilmer Office:

(Mon-Fri, 8AM-5PM)

Ore City Office:

(Drop Box Only)

By Phone

Call (844) 203-6540 for credit/debit or bank draft
payments.

Call Before You
Dig!

Stay Safe Before Starting Projects

Dial 811 before any digging project to locate underground utilities.

Etex Dig Numbers

Toll-Free:

(877) 690-2072

FAQs

Dial 811.

Your call is forwarded to a call center in your local area.

The ‘One Call Center’ records the call and notifies the appropriate utility companies affected by your digging plans.

Within just a few, short days your local utility company will come out to mark the appropriate lines where it is not safe to dig.

Don’t gamble with your safety if you’re a professional excavator or a homeowner, smart digging always requires a call to 811. Knowing where underground utility lines are buried before you dig will help protect you from injury and prevent damages to utilities, service disruptions and potential fines and repair costs. Whether you’re planting a tree or shrub, or installing a deck or pool, every job requires a call—Even if you’ve called before for a similar project. The depth of utility lines varies, and there may be multiple utility lines in one common area. Marked lines show you the approximate location of underground lines and help prevent undesired consequences such as injury, service disruptions to an entire neighborhood or costly fines and repair costs.

No, 811 will not replace your local one call number. The one call process will remain the same and continue to notify your local affected utility companies, who will continue to mark your underground lines for free. With more than 62 local one call numbers across the country, 811 eliminates the confusion of multiple “Call Before You Dig” numbers by providing one national number you can call to get your lines marked.

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